SHIPPING & HANDLING RATES ANYWHERE IN CANADA
SHIPPING & HANDLING RATES ANYWHERE IN USA
*Free Shipping promotion does not apply to orders being shipped to Northwest territories and Nunavut. Standard shipping rates is $25 flat rate for all order. Express shipping is $50 flat rate for all order.
*Free Shipping promotion does not apply to orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, and U.S. Virgin Islands. Standard shipping rates is $25 flat rate for all order. Express shipping is $50 flat rate for all order.
THANN orders are prepared and shipped on the next business day after your order is placed. Below are the details of the shipping methods with THANN. Please select the option that suits you at the checkout page
Shipping To U.S. Territories, Alaska, and Hawaii
THANN Online accepts orders being shipped to Alaska, Hawaii, U.S. Territories Puerto Rico and the U.S. Virgin Islands.
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, some restrictions apply. See shipping rules and restrictions
If you have any questions concerning the shipment of your order, please contact us via e-mail or call us at 613-667-0540
THANN is happy to replace a gift with another selection, or refund the credit card used for its purchase within 30 days.
If you are returning a merchandise for a refund, you are responsible for the cost of return shipping. Unfortunately, we cannot reimburse you for the original shipping charges.
If you would like an exchange, you are responsible for the shipping charges associated with delivering the new product.
When your order arrives, please inspect your shipment for any damages. if damage occurred to the item(s) in your shipment or if you have received the wrong product, please contact us immediately.
Please provide your name, order number and email address for faster service. If order is returned due to wrong address provided or unclaimed pacakge, you are responsible for the re-shipping fees.
If you decide to cancel your order, your account will be charged the original shipping charges and the free shipping offer will not apply. Return shipping fees are not refundable. This includes damaged items and wrong product
*We reserve the right to substitute any free item with an item of equal or greater value. Offer available to U.S. and Canadian residents only. Applicable purchase amount does not include Shipping and Handling, Sales Tax charges, or items noted as not eligible. Offer may not be applied to the purchase of Thann Online Gift Cards. The value of Gift Cards purchases are not used to determine promotional thresholds. Offer cannot be applied to previously placed orders. Offer is not applicable to pending purchases. Only authorized orders will be processed and shipped. Please note that we reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offers and to modify or cancel promotions due to system error or unforeseen problems.